Order Information


Online Store
Credit Application
Contact Us

Ordering Information


To Order online: Place orders online using the metris Shopping Cart. Visa and MasterCard are accepted. To begin shopping online, click here.

To Order by phone: To place orders by phone, please call toll free (866) 844-3674 or use our fax line (408) 353-3280.

To place a Purchase Order: Please fill out the Credit Application form and fax to metris. (Credit Application Form)


Hours of Operation
7:30 A.M. to 4:30 P.M. Pacific Time, M-F.


Prices, Terms & Conditions:

The prices posted on this website represent unit List Prices. Discounts are available for quantity orders. Prices are in US dollars and are in effect the date of customer order and are subject to change without notice. Visa and MasterCard are accepted and preferred for small value orders and for prepayment terms.

Shipping

All prices shown are FOB shipping point. UPS freight charges are added to the total online charge or invoice. All orders are shipped via UPS unless otherwise specified or requested.

Confirming Orders

When mailing confirming orders, please clearly label the order as a confirmation.

Quantity Discounts

metris offers discounts on orders that exceed 5 units. Please contact our Sales Department (sales@metrisinst.com) for a quantity price quotation.

Return Merchandise

If you need to return a product, please contact metris for a return authorization (RA) number. An RA number is required prior to shipping merchandise back to metris. If you return a product during the Warranty period or for any reason within 30 days after purchase, metris reserves the right to apply a restocking charge where applicable. Returned products should be packed in the original product package as originally shipped.

Design Changes

Due to advances in technology, some items may differ slightly from their description or appearance in the online catalog. Specifications subject to change without notice.

Warranty

metris Instruments, LLC shall not be liable for any injury, loss or damage, implied or statutory, resulting out of the use or inability to use any item sold by us. metris will replace or repair any item proved to be defective within 1-year from date of shipment. Before using our instrumentation the customer must determine the applicability of the product for its desired use and the user must assume all risks in connection with using it. metris sells its products only under the Terms and Conditions stated above and will not be bound to terms and/or conditions stated by the purchaser in any offer, acceptance, or other contractual document. Placing an order or accepting delivery of an item shall be considered acceptance of metris Terms and Conditions.

 

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